Clu99 Terms and Conditions — Complete Platform Rules Guide

Clu99 is an online casino entertainment platform offering a wide range of gaming services including video slots, Live Casino, bingo, sports betting, and esports to players in Malaysia.

These Terms and Conditions ("Terms") govern your use of the clu99.onl website, mobile app and all related services we provide ("Platform"). These Terms, together with our Privacy Policy and Responsible Gaming Policy, form the entire agreement between you and clu99.

If you do not agree with any part of these Terms, you are not permitted to use the clu99 Platform. Continued use of the platform after any terms amendment is published constitutes your acceptance of the revised terms.

To register and use clu99 services, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years of age or the legal age of majority under your local laws, whichever is higher.
• You are an individual registering for personal use and not on behalf of any company or other entity without written authorisation from clu99.
• You are not located in a country or territory where the use of online gambling platforms is fully prohibited by law.
• You have not previously been suspended or banned from using this platform due to a breach of terms.
• The information you provided during registration is true, accurate, current and complete at the time of registration.
• You are registering for yourself and not acting on the instructions of or on behalf of any third party.

Each player is only permitted to hold one (1) active account at clu99 at any one time. Holding more than one account, whether under a different name, phone number, email address, or banking details, is a serious violation that may result in the permanent suspension of all associated accounts.

• You are solely responsible for maintaining the confidentiality of your account username and password.
• Any activity carried out through your account is considered to have been performed by you, unless you promptly report unauthorised access to our support team.
• Clu99 will not be held liable for any losses resulting from another party accessing your account due to your negligence in safeguarding your login credentials.
• Transferring, selling or lending your account to another party is strictly prohibited.
• Clu99 reserves the right to request proof of identity at any time for verification and KYC compliance purposes.

Clu99 supports a variety of fast and secure deposit methods for players in Malaysia. All transactions are processed through payment systems protected by 256-bit SSL encryption.

• The minimum deposit amount is as stated on the Deposit page and is subject to change without prior notice.
• Accepted deposit methods include FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong, DuitNow, and Touch 'n Go eWallet.
• All deposits must be made using a payment method registered in your own name. Deposits using third-party accounts are not permitted.
• Clu99 does not charge any processing fees for deposits; however, your bank or payment provider may apply their own charges.
• Deposited funds cannot be directly transferred back — money in the gaming account is subject to the platform's terms of use.
• If there is an issue with your deposit, please contact the support team within 24 hours with valid proof of transaction.

Clu99 is committed to processing all legitimate withdrawals promptly and without unreasonable delays. We believe players deserve to receive their wins without long waits or a tedious process.

• Withdrawals are processed in under 30 minutes to local Malaysia bank accounts on business days.
• Withdrawals must be made to the same payment method used for your deposit, or to a bank account in your own verified name.
• Minimum and maximum withdrawal limits are as stated on the Withdrawal page and may vary according to your VIP membership tier.
• Withdrawal requests are subject to standard compliance checks including identity verification and source of funds review.
• Clu99 reserves the right to place a withdrawal on hold pending further review for fraud prevention and legal compliance purposes.
• Wins obtained through fraudulent activity, system bug exploitation, or technical manipulation are not eligible for withdrawal and will be voided.
• VIP members enjoy higher withdrawal limits and priority processing.

All bonuses and promotions offered by clu99 are subject to specific terms stated on the Promotions page. Please read the terms of each promotion carefully before accepting any bonus.

• Welcome bonuses, cashback, and other promotions carry wagering requirements (rollover requirements) that must be met before any withdrawal can be made.
• Wagering requirements, expiry dates, and eligible games for each bonus are clearly stated in the respective promotion terms.
• Only one welcome bonus is permitted per player, per account, per IP address, and per device.
• Clu99 reserves the right to cancel or modify any bonus if there is evidence of misuse or suspicious activity.
• Players who register solely to claim bonuses without genuine intent to play ("bonus abuse") will have their accounts suspended.
• Clu99 reserves the right to reclaim any bonus credited in error or as a result of a technical fault.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.

All games on the clu99 platform use a Random Number Generator (RNG) that has been audited by a recognised independent body. This ensures every game outcome is random, fair and cannot be manipulated by any party, including clu99 itself.

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of a technical disruption during a game, clu99 will assess the situation and make a decision based on stored system logs.
• Players are responsible for understanding the rules of each game before playing. clu99 is not liable for losses resulting from a misunderstanding of the rules.
• Exploiting bugs, system vulnerabilities, or using automated software (bots) during gameplay is strictly prohibited and may result in permanent suspension.
• Maximum wins for certain games may be capped, and this information is available in the respective game descriptions.

Clu99 expects all players to act respectfully and responsibly while using the platform, especially during Live Casino sessions involving real dealers and other players.

• Abusive, obscene, threatening, or offensive language directed at dealers or other players during live casino sessions is strictly prohibited.
• Any attempt to collude with other players to gain an unfair advantage ("collusion") is a serious violation.
• The use of third-party software designed to gain an unfair advantage, including automated decision aids, is prohibited.
• Players may not publicly allege that games are unfair without solid evidence — all complaints must be submitted through official support channels.
• Clu99 reserves the right to remove a player from any game session without explanation if their conduct is deemed disruptive or harmful.

Clu99 takes your personal data protection seriously. All information you provide is handled in accordance with our Privacy Policy, which complies with applicable data protection regulations in Malaysia.

• Your personal data is collected solely for the purposes of account management, payment processing, identity verification, and service improvement.
• Clu99 will not sell, rent, or disclose your personal data to third parties without your consent, except as required by law.
• 256-bit SSL encryption is applied to all data transmissions between your browser and clu99 servers.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.
• For more information, please refer to Privacy Policy our complete details.

Clu99 reserves the right to suspend, restrict, or terminate any player's account at any time for the following reasons:

• Violation of any provision in these Terms and Conditions.
• Fraud, identity forgery or use of unauthorised information.
• Money laundering activities or suspicious financial transactions.
• Bonus abuse or exploitation of the promotions system.
• Legal compliance requirements or directives from the relevant authorities.
• A self-suspension request by the player for responsible gaming reasons.

Players whose accounts have been terminated for valid reasons may submit an appeal within 14 days by providing relevant evidence to the clu99 support team. Appeal decisions are final.

To the extent permitted by applicable law, clu99 and its affiliated companies, directors, employees and agents shall not be liable for:

• Any indirect, consequential, special or punitive losses arising from use of the platform.
• Service disruptions caused by scheduled system maintenance or events beyond our control.
• Losses arising from unauthorised access to your account due to your own negligence.
• Technical errors or internet connection disruptions on the player's end during a gaming session.
• Any taxes or charges imposed by authorities on your winnings — players are solely responsible for their own tax obligations.

The maximum liability of clu99 under any circumstances shall not exceed the total amount you have deposited in the 30 days prior to the claim arising.

Clu99 is fully committed to responsible gaming practices. We believe online casino entertainment should remain fun, controlled, and free from harm to players and their families.

• Players can set daily, weekly or monthly deposit limits through their account settings.
• Loss limit and session time limit features are available to all players at no charge.
• Temporary or permanent self-exclusion options are available for players who feel they need a break from playing.
• Clu99 does not permit underage players to use the platform under any circumstances.
• If you or someone you know has a gambling problem, please visit the Responsible Gaming us for information and support resources.

Clu99 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the platform.

• Players will be notified of material amendments via a notice published on the homepage or via their registered email.
• Continued use of the platform after amendments are published constitutes acceptance of the revised terms.
• If you disagree with the amendment, you must stop using the platform and close your account.
• The date these Terms were last updated is as stated at the top of this document.

These Terms and Conditions and any disputes arising from them are governed by the laws applicable to the jurisdiction in which the platform operates. Any dispute that cannot be resolved amicably will be referred to binding arbitration.